Privacy Policy
1. Introduction
Progress Health Network, LLC (“we,” “us,” or “our”) respects your privacy and is committed
to protecting your personal information and health information in accordance with U.S.
federal and state laws, including HIPAA, CCPA/CPRA, and
equivalent privacy standards.
This Privacy Policy explains:
- What information we collect
- How we use and disclose it
- Your rights regarding your information
- How we protect your data
This Policy applies when you:
- Visit or interact with
www.progresshealthnetwork.com - Use our services (including therapy, telehealth, intake forms, or appointment requests)
- Communicate with us online or offline
By using our website or services, you consent to this Privacy Policy.
2. Information We Collect
A. Personal Information You Provide
We collect information you submit directly, including:
- Name, phone number, and email address
- Contact details for appointment scheduling
- Health, medical, or therapeutic intake information
- Insurance and billing details
- Communications with our staff or providers
Because we provide healthcare services, this may include
Protected Health Information (PHI) subject to
HIPAA protections.
B. Automatically Collected Information
When you interact with our website, we may collect:
- IP address and browser or device type
- Website usage data (pages visited, interactions)
- Cookies and analytics data
We may link this information to your personal information to improve our services.
3. How We Use Your Information
We use personal information to:
- Provide, coordinate, and manage therapy and clinical services
- Communicate about appointments, reminders, and service updates
- Verify insurance and process billing
- Improve our website and services
- Comply with legal, regulatory, and ethical requirements
We do not sell your personal information.
Marketing communications are sent only with your explicit consent.
4. HIPAA and Health Information
We follow HIPAA regulations for safeguarding PHI.
Your health information is used and disclosed only:
- With your authorization
- For treatment, payment, and healthcare operations
- As required by law (e.g., public health reporting or legal processes)
You have rights under HIPAA, including the right to access, amend, and receive an
accounting of disclosures. You may request our
Notice of Privacy Practices for more details.
5. Sharing Information
We may share your information with:
- Authorized providers and staff within our network
- Service providers supporting operations (e.g., hosting, communications)
- Legal authorities when required by law
- Third-party partners only with your explicit consent
We do not rent, sell, or lease your personal information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect
personal and health information. However, no system is completely secure.
If a data breach occurs, we will comply with applicable notification laws.
7. Cookies and Tracking
We use cookies and similar technologies to enhance website functionality.
You may manage cookies through your browser settings, though disabling cookies may
affect site performance.
8. Your Privacy Rights
Depending on your state of residence (including California under
CCPA/CPRA), you may have the right to:
- Access, correct, or delete your personal information
- Opt out of sharing or sale of personal data (if applicable)
- Request disclosures about our data practices
To exercise your privacy rights, please contact us using the information below.
9. Children’s Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 without
parental consent. If such information is discovered, it will be deleted.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Material changes will be posted with an updated effective date.
11. Contact Information
Progress Health Network, LLC
Email: info@progresshealthnetwork.com
Phone: (480) 992-1290
Website: www.progresshealthnetwork.com
ADA Compliance & Web Accessibility Statement
Our Commitment to Accessibility
We are committed to ensuring that our website is accessible to all individuals, including people with disabilities. Our goal is to provide an inclusive online experience that allows everyone to access the information, tools, and services offered on our site.
We strive to follow best practices in digital accessibility and to comply with the Americans with Disabilities Act (ADA) and related accessibility standards.
What the ADA Means for Websites
The Americans with Disabilities Act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life — including access to online services offered by businesses and public entities.
Although there is no single federal rule that defines detailed technical criteria for ADA web compliance, courts and enforcement agencies consider accessibility practices such as the Web Content Accessibility Guidelines (WCAG) to be the de facto standard for meeting accessibility expectations.
WCAG standards (currently WCAG 2.1 or 2.2, Level AA) provide widely recognized success criteria to make content accessible for users who rely on assistive technologies such as screen readers or keyboard navigation.
How We’re Working Toward Accessibility
We continuously review our website content and design to improve accessibility. Some of the inclusive features we aim to maintain include:
• Text alternatives for meaningful images and media
• Clear, readable typography and sufficient color contrast
• Keyboard-friendly navigation and focus indicators
• Support for assistive technologies like screen readers
• Clear labels and instructions on forms and interactive elements
We also use recognized accessibility tools and manual testing processes to help identify potential barriers and prioritize improvements.
Ongoing Accessibility Efforts
Digital accessibility is an ongoing process. We regularly:
✔ Monitor and audit our site for accessibility gaps;
✔ Update content and features with accessibility in mind;
✔ Refine our design practices to better serve users of all abilities.
We aim to meet or exceed recognized standards such as WCAG 2.1 AA and take action whenever we identify accessibility limitations.
Need Help Accessing Content?
If you encounter any difficulty using or accessing content on our website, or if you have specific accessibility needs, please reach out to us. We will make reasonable efforts to provide the information, functionality, or service you need in a timely manner.
Contact Information:
Email: [Your accessibility email]
Phone: [Your phone number]
Support Hours: [If applicable]
We welcome your feedback on ways we can improve accessibility for all users.
Limitations & Legal Considerations
While we strive to ensure our website is accessible, we cannot guarantee full compliance in every respect at all times. Accessibility is an ongoing effort, and we are actively working to address any barriers as they are identified.
We follow guidance from recognized accessibility standards and aim to align with evolving best practices.
Updates to This Statement
This ADA compliance statement may be updated periodically to reflect improvements to our accessibility practices or changes in applicable laws and guidelines.